OrthoVOIP offers a wide range of features that can help you streamline your communication processes and improve your overall business efficiency. Below are some of the key features that we offer:
Call Pop
This feature allows you to see the patient's information before answering the call, allowing you to prepare for the conversation and provide personalized service.
Call Recording
Our call recording feature enables you to record important calls for future reference or training purposes.
Call Forwarding
With call forwarding, you can easily redirect calls to other team members or departments, ensuring that your patients always get the assistance they need.
Mobile App
Our mobile app allows you to take your practice phone system with you wherever you go, making it easy to stay connected and productive on the go.
First-Time Caller Recognition
Our system recognizes first-time callers so that you can prioritize New Patients, make a great first impression, and boost production.
Voice Analytics
Our call summary allows you to instantly see if a call was positive, negative, or neutral and easily track if a call was resolved or still pending follow-up.
Call Queues
This feature helps you manage high call volumes by placing callers in a queue until an agent is available to assist them.
Auto Attendant
Our auto attendant feature allows you to create custom greetings and menus, giving your patients a professional and personalized experience when they call.
Voicemail To Email
Our voicemail-to-email feature sends voicemail messages directly to your email inbox, making it easy to stay on top of your messages even when you're away from your desk.
Customizable Greetings/ Hold Music/Etc
You can customize your phone system with your own greetings, hold music, and other audio features to create a unique and branded experience for your patients.
Email and Text Message Marketing
Our system allows you to send email and text message marketing campaigns, helping you stay connected and engaged with your patients.
Use Your Office Phone Number for Texting
With this feature, you can use your office phone number to send and receive text messages, making it easy to communicate with your patients on their preferred platforms.
Reporting
Our system provides detailed analytics on your call volume, call duration, and other key metrics, helping you make data-driven decisions to improve your practice processes.
Video Conferencing
Our video conferencing feature allows you to hold virtual meetings with your team or patients, making it easy to collaborate and stay connected.
Appointment Reminders
With our appointment reminder feature, you can send automated reminders to your patients to reduce no-shows and improve your overall scheduling efficiency.
